Head Office & Quality Assurance Apprentice

Make your first job a great one!

We are looking for a bright and enthusiastic Head Office and Quality Assurance Apprentice to join our busy Head Office team.

This is a fantastic opportunity to develop effective business skills as a foundation for any career and would suit a school leaver looking to start their career with a dynamic and growing business. Previous experience in an office environment is an advantage and you will work towards NVQ's in Business Administration and Customer Service. The successful candidate will be smart, professional, and eager to learn and develop new skills, a self-starter with a positive attitude who is keen to work as part of a highly successful team.

Newcross Healthcare Solutions is a privately owned and highly successful Healthcare Employment business, which has doubled in size in recent years. This growth is due to our passion for success, our commitment to quality, our innovative and market-leading IT innovations, and our fantastic team.

Job Title: Head Office & Quality Assurance Apprentice

Reporting to: HR Officer

Location: Head Office, Berry Pomeroy (you will need your own transport)

Hours of Work: Monday - Friday, 9-5.30pm (37.5 hours per week)

Salary: 150 per week plus potential of bonus opportunity (increasing in line with programme achievements and defined outcomes)

Closing date: 25th January 2013, 17:00

Purpose of role

To provide an effective and timely administration service for Head Office and support the QA Manager with QA tasks ensuring that all work is carried out to the highest standard and is in line with our established Mission and Values.

Key Interactions within the business

HR Officer - Daily interaction and weekly update meeting
QA Manager - Daily for QA Tasks, reporting , processes updates and auditing
Senior Management - frequently (in person and via phone/email)
HQ Departments - daily

Key Tasks

Head Office

Supporting HR Officer with key duties as required
Review daily roll-call emails from branches and log as required, highlighting absences or late calls to Senior Management by 9.15am each morning.
Distribute morning post and collate for post collection each afternoon before 1.45 deadline to include special deliveries.
Professionally receive incoming phone calls to Head Office and direct as required
Work with Purchase Ledger Assistant to maintain stationary levels and keep stationary store tidy and manage general office storage.
Own the 'office directory' and Phone directory and ensure they are updated and re-communicated as required.
Multi-skill across each HQ function to provide support during peak times or holidays (formscan, Monty HR, Monty Office, tender alerts)
Health & Safety administration and logging accidents/incidents, fire wardens and appointed first aiders


Supporting QA manager with associated tasks and activities
Action updates required on company documents and upload to knowledge base in required format, ensuring index system is accurate.
Preparing monthly QA analysis reports and compiling simple data analysis including statistics & graphs.
Participate in the preparation for QA audits, customer surveys and feedback projects as required.
Full Responsibility for weekly staff assessment process - weekly printing out, sending, scanning all replies to the system, ensuring any incorrect scores are updated manually on the system. Filing them in allocated box files. Ensuring all Staff Assessments are up to date at the end of each week and any poor scores are alerted to management the same day.

All Newcross employees are required to work as a team to meet the overall values and objectives of Newcross.

* This list is not exhaustive and may be amended through agreement at any time

Person Specification


- Minimum of 5 GCSEs grade C or above
- Competent in MS Office / Databases
- Good organisation skills
- Self-starter with high personal energy
- Attention to detail
- Excellent team player, naturally helpful and ability to work on own inititive
- Ability to challenge
- Decision making
- Excellent customer service Skills


- 1+ years administration experience
- Good Time management skills
- Ability to produce high quality results when under pressure
- Knowledge of ISO 9001 quality standard

Job Type : Permanent

Location : Totnes

Salary : 150 / week + bonus

Date Advertised : 06 Feb 2013

Sorry, this position is no longer available.

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